We cover every aspect of the claims handling process from instruction to settlement and recovery.
Depending on the nature of the claim, this might include:
- Direct liaison with your clients including interviews where appropriate
- Damage inspection and assessment by a qualified network of engineers
- Negotiations with repairers and dealers
- Liaison with the Police and storage site owners
- Dispute resolution should the need arise
- Third party recovery
- Household Insurers contribution
- Salvage & disposal management through a trusted network of salvage specialists to minimise the loss
Prompt
Timely response and action in a period of stress and anxiety for your customers.
Proven and effective claims handling processes and resources to deliver reliable assessments in the shortest time.
Professional
Thorough, knowledgeable and experienced administration and assessment of all claims.
Attention to detail is standard. Accuracy and consistency a given.
Personal
Thorough, knowledgeable and experienced administration and assessment of all claims.
Attention to detail is standard. Accuracy and consistency a given.
As our Principal, we will provide you with a detailed Report at any stage of the process to suit you and we will only charge you a fixed fee once the claim is finalised.
We are committed to providing a Prompt, Professional and Personal Service to you and your customers in a way that is cost effective to your business and is as fair and stress free for your customers as possible.
Depend on our extensive network of engineers and salvage agents throughout the UK, Ireland and Europe.
Free up your resources to focus on other value added or time critical tasks.
Increase specialist knowledge in your claims handling without increasing your training or recruitment costs.
Reduce dependency on key knowledge based staff.
Reduce internal claims administration overheads.
Increase customer satisfaction and repeat business.